I am hope in long -term oxygen therapy after a Double lung transplant.
I should be able to regulate the excess electricity used by the oxygen concentrator and received a quarterly payment of nearly £ 48 from Vivisol, which oversees rebates on behalf of the NHS.
However, I was forced to stay with friends and family for a year after my house was flooded, and I spent more than two months convent at my daughter’s house after a heart surgery.
I received no rebates at that time, and Vivisol told me that I would not be paid while I was not living at home, which meant my hosts had to submit my treatment.
Ss, East Sussex
The rebate scheme is intended to protect eligible patients who rely on an oxygen concentrator from spiraling energy costs.
I see that the Vivisol website states, in the passage, that patients are eligible for the cost of using the machine at their main address.
It hit me as not clear enough, as well as the potential unfair. It is a no-brainer that those with serious health issues can move, as you did, for convincing, for respecting care or building work.
It didn’t seem reasonable for me to expect friends and family what could be a huge fee for treatment and, as concentrators record electricity consumption at a joint meter unrelated to household meters, directly monitoring the costs involved.
I first approached NHS England to ask if this restriction was NHS policy and if there were exceptions for cases like yours.
It referred to me at the NHS Sussex Integrated Care Board, which explained that patients could nominate a temporary address as their primary home through their service provider in events as you were.
Meanwhile, Vivisol responded to my contact by concluding to restore and backdate your rebates to cover the weather while you were away.
One speaker said: “All communication features that being worthy only applies to the patient’s main address. As a result of your email, we will check to determine if it can be clearer.”
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