Can you help me get £ 10,000 owed me by home care provider Care in Leicestershire County?
My husband was a resident of one of their home care homes before he died in June last year. Because our savings dropped under the government’s threshold for self-care, the local authority agreed to pay the £ 5,000-one-month cost. However, by the time it completed its assessment in May, I had to pay an additional five months of fees myself.
The Council sent a backdated payment for qualified months in the Leicestershire County County, which should return to me the £ 23,000 I paid for. Eventually I paid for £ 13,000 but I received nothing since October. Whenever I get in touch with the company, they always claim the next payment is “close” or compensated without it.
JH, Leicestershire
This is financial and emotional stress that you can do without while mourning your spouse. In the latest letter that assures you that the balance will be paid by Christmas Eve (no), Leicestershire County Care, which is part of the Johnson Care Group, blames a “meaningful backlog” for the delay. An additional £ 5,000 was sent to you after you interact with me in January, but there is no word remaining £ 5,000. The company runs 12 Leicestershire care homes, so how many other families are affected, I asked. No answer to come.
Johnson Care’s attitude is a surprising Cavalier. It refused to comment except to say that it would check the cases inside and “talk to the outcome” with you. I tried the council, whose money was suppressed by the firm. It said it would cooperate with Johnson to make sure the funds were transferred. Four weeks passed. Nothing happened. I combined councils and service providers and finally, at the end of February and eight months late, the final installation came.
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